Jigsaw Advisory is committed to protecting the User’s privacy. This privacy policy explains the manner in which Jigsaw Advisory shall collect, use, maintain and discloses customer information as well as what the User’s access rights to the information and/or data are.  

Personal identification information 

Jigsaw Advisory may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit the website, complete any online form, and in connection with other activities, services, features or resources Jigsaw Advisory makes available on the website. 

Information that a user may provide: 

When a User accepts the terms and conditions of the Jigsaw Advisory website by using the Jigsaw Advisory website on ongoing basis, Jigsaw Advisory may collect information from the User, including but not limited to one or more of the following fields: 

  • Personal details such as name, surname, gender; 
  • Contact details, such as email address, contact number and/or social media account identifier; 
  • Preferences with respect to the use of website. 

Collecting of service-related information  

The following types of information are collected in the background through the User’s use of the website: 

  • System data relating to the User’s device or Internet connection, such as the User’s device’s operating system, browser or IP address; 
  • Usage data regarding the User’s use of the website; 
  • Analytics data in aggregate and anonymous format via third party tracking services such as Google Analytics; 
  • Transactional information regarding payment transactions where applicable, such as payment receipts, from third parties processing any payment made by the User.. 

Cookie’s policy 

Jigsaw Advisory website may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. A cookie is a small text file stored by the User’s browser (for instance, Internet Explorer or Chrome) on the User’s computer or mobile device. Jigsaw Advisory uses cookies to authenticate returning customers and to prevent fraudulent use of User accounts. Cookies can be disabled in the browser settings, but if a User disables them, they will not be able to log into the Jigsaw Advisory website or some parts of the website may not function properly.  

Security and protection of information 

The User’s user and System Data are private and confidential and are treated as such. Jigsaw Advisory takes all reasonable steps to secure and protect your data during hosting and transmission and to ensure that your information is handled in accordance with the Terms.  

However, it is possible for Internet-based communications to be intercepted or servers to be hacked. Jigsaw Advisory will not be responsible for any damages the User, or any third party may suffer as a result of the hosting or transmission of confidential or disclosed information that the User makes to Jigsaw Advisory through the Internet, or that the User expressly or implicitly authorizes Jigsaw Advisory to make, or for any errors or any changes made to any transmitted information.  

To ensure acquaintance with and awareness of the privacy measures and policies of Jigsaw Advisory, the User is urged to take care to read and understand the underlying privacy clauses incorporated in these Terms. 

Retention and deletion of personal data 

Jigsaw Advisory will not retain data processed for a specific purpose for longer than is necessary for that specific purpose. Jigsaw Advisor will retain User personal data as follows:

  • Contact data will be retained for period of 5 (five) years following the date of the most recent contact between the User and Jigsaw Advisory;  
  • Communication data will be retained for a minimum period of 5 (five) years following the date of the communication in question and for a maximum period of 10 (ten) years following from that date. 

Notwithstanding the above, Jigsaw Advisory may retain User personal data where such retention is necessary for compliance with a legal obligation to which Jigsaw Advisory is subject, or in order to protect the User’s vital interests or the vital interest of another natural person. 

Using and Sharing of information 

Jigsaw Advisory may not use and share the User and System Data it collects from the User. 

Jigsaw Advisory undertakes not to share any of the User’s User or Systems Data that are deemed of a personal or private nature. 

Jigsaw Advisory retains the right to transfer the User’s information to a new owner if the ownership of all or substantially all of our business should change, in which case the terms of this Agreement will still apply until the Terms are updated or amended by the acquiring party upon notice to the User.  

Jigsaw Advisory may release account information or User Data when we believe, in good faith, that such release is reasonably necessary to (a) comply with law, (b) enforce or apply the terms of any of our user agreements or (c) protect our, our Users or any other relevant third parties’ rights, property or safety.  

Using data for research and benchmark purposes 

The User hereby provides consent for their de-identified User and System data to be used for research relating to purchases of the Jigsaw Advisory products. The User also consent to the use of aggregate User and System data for statistical and benchmark purposes 

International transfers of personal data 

Jigsaw Advisory may transfer User personal data from the European Economic Area (“EEA”) to the United Kingdom (“UK) and process that personal data in the UK for the purposes set out in this policy, and may permit its suppliers and subcontractors to do so, during any period with respect to which thee UK is not treated as a third country under European Union (“EU”) data protection laws or benefits from an adequacy decision under EU data protection laws. Jigsaw Advisory may transfer User personal data from the UK to the EEA and process that personal data in the EEA for the purposes set out in this policy and may permit its suppliers and subcontractors to do so, during any period with respect to which the EEA states are not treated as third countries under UK data protection laws or benefit from the adequacy regulations under UK data protection laws. 

The hosting facilities for the Jigsaw Advisory website are situated in the Republic of South Africa. The competent data protection authorities have made an adequacy determination with respect to the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the competent data protection authorities, a copy of which Users can obtain from Jigsaw Advisory on request.  

Data Protection and use of information 

Jigsaw Advisory may, and the User expressly consents to, the collecting and processing of their User Data and System Data by Jigsaw Advisory to open, administer and operate the User’s profile and account; provide any combination of services or analysis linked to Jigsaw Advisory, monitor and analyze the conduct on the User’s profile and account for fraud, compliance and other risk-related purposes; carry out statistical and other analyses to identify potential markets and trends; and develop new products and services.  

The User expressly consents that Jigsaw Advisory may process and further process the User Data and System Data within Jigsaw Advisory for the above purposes; disclose their Personal Information to any person who provides services to Jigsaw Advisory or acts as their agent or to whom Jigsaw Advisory has transferred or proposed to transfer any of their rights and duties in respect of a User’s account and/or share the User’s User Data and System Data with their services providers, locally and outside the Republic of South Africa, as necessary. Jigsaw Advisory demands that any third-party service providers to Jigsaw Advisory agrees to their strict privacy policies if they need to access any Personal Information to carry out their services.  

The User acknowledges that Jigsaw Advisory will at all times remain responsible for determining the purpose of and means for processing the User’s User Data and System Data; and Jigsaw Advisory is required by legislation to collect certain Personal Information from the User. 

The User agrees that they are providing Jigsaw Advisory with their Personal Information voluntarily and freely. 

Whenever the User is of the opinion that Jigsaw Advisory fails to comply with the Privacy Policy as set out herein, the User will contact Jigsaw Advisory by sending a request on the “contact us” tab. Jigsaw Advisory will review the User’s representations made by email and, if within their sole and absolute discretion advisable, take corrective action and in any event within 7 (seven) days respond to the User informing them about corrective actions taken, if any. 

How Jigsaw Advisory uses collected information 

Jigsaw Advisory may collect and use Users personal information for the following purposes: 

  • To improve customer service Information, you provide helps us respond to your customer service requests and support needs more efficiently. 
  • To improve our website, We may use feedback you provide to improve our products and services. 
  • To send periodic emails We may use the email address to respond to your inquiries, questions, and/or other requests. 

How Jigsaw Advisory protects your information 

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our website. 

Sharing your personal information 

Jigsaw Advisory will not sell, trade, or rent Users’ personal identification information to others. Jigsaw Advisory may only share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with its business partners, trusted affiliates and advertisers for the purposes outlined above. 

Links to other websites 

Users may find advertising or other content on the website that link to the sites and services of the Jigsaw Advisory’ partners, suppliers, advertisers, sponsors, licensors and other third parties. Jigsaw Advisory does not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from the website. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to the website, is subject to that website’s own terms and policies.